Our Terms and conditions

Our Money Back Guarantee

Our confidence in our products is so high that we offer a no quibble moneyback guarantee. If you are not totally satisfied with your purchase just contact us and tell us that you wish to return the item within 7 days of receipt of the goods and when we receive the mantelpiece, we will issue you with a full refund. No questions asked! This guarantee covers all of the products we manufacture but excludes made to measure items. 

Returns and Refunds policy

Mantelpiece Returns are accepted provided they are made within 7 days of receipt under the normal terms of the consumer rights act and must be returned to us within 21 days of notification that you wish to return the goods. On receipt of the goods, a full refund will be issued within 30 days providing the item is :

  • Still in its' original packaging
  • Not used or damaged
  • Sent at your own risk

If items arrive damaged and or faulty, These must be reported within 2 days of receipt of the goods in order to arrange a replacement item or parts to rectify the problem free of charge. If items are not signed for as damaged or faulty, then we cannot accept responsibility if the goods are damaged. Please ensure you check the goods before you sign for them. Cut to size marble, granite and limestone cannot be returned for a refund nor can made to measure items unless they are made incorrectly.

Privacy Policy

We do not store credit card details nor do we share customer details with any third parties except with the delivery companies that will deliver the fireplace or mantel shelf.

Delivery policy

Fire surrounds where possible are delivered using our own vehicles. If this is not possible, we use couriers. Currently we usually use palletline for this and the fireplace will arrive in a crate which will require unscrewing and the fireplace taking out. We will always contact you before delivery to ensure that you will be in and arrange a convenient date. Delivery for our oak fire surrounds from order is currently 3-4 weeks unless stated otherwise. There is a surcharge for delivery of fire surrounds (not mantel shelves) to the following postcodes: DD8 - DD11 and AB an additional £35 on the standard delivery charge and for PA1 - PA19, PA20+, PH6+, IV and KW postcodes an additional £50. All other mainland postcodes are covered under our usual delivery charge. For overseas postage or Scottish Islands and NI please contact us for a delivery quote.

Mantel shelves will usually arrive via courier and delivery from order is currently  10-20 working days unless stated otherwise. Saturday deliveries for mantel shelves are available at an extra charge of £12.